RETURNS & EXCHANGES

We aspire to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags and invoices.

You are required to inform us within 7 days of receiving the package by sending an email on customercare@change-india.com  with your order number and the item(s) you wish to return, else the goods will be considered sold and no further requests will be entertained. We will process your request within 3 business days after reviewing. 

DAMAGED/DEFECTIVE PRODUCT

  • If you have received a damaged or defective product, you can return it within 7 days of delivery.
  • The 7-Day Return Policy is applicable to all products sold on www.change-india.com 

NOTE:

  • Items should be returned in the original condition as you had received them in.
  • We cannot accept returns under the following occasions:
  1. Damages due to misuse of product.
  2. Products with tampered or missing tags and labels.
  3. Any product that is returned without all original packaging and accessories, including the box, original invoice and any other items originally included with the product(s) delivered.
  4. After inspection we will confirm if the merchandise is the condition to be accepted or not. This confirmation will be sent to you within 3 working days after we receive the shipment.
  5. Upon confirmation, a refund of the amount will be initiated back to you via the same channel with which you made the payment.

You will be receiving credits in your CHANGE!  online account accordingly (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used and cannot be used in stores.

A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise.

EXCHANGES

Request for exchange can be made if the size does not fit.

CANCELLATIONS

You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund will be initiated within 7 business days from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, CHANGE! shall have no liability in relation to any claim for a refund.

NO RETURN NO EXCHANGE

In case of a Made-to-Measure, there will be no return or exchange as it is customized clothing especially made to fit your size. We can however offer one round of alteration if you are not happy with the fit in special cases only.

REFUND POLICY

T&C for Online orders - Refund will be issued only for return of non-discounted merchandise in India, within 7-10 working days from the date of pickup & mode of refund will be the original method of payment (except COD).

  1. You are requested to inform us via within 7 days of receiving the order by sending an email on customercare@change-india.com, Any request received after the returnable window is not eligible for returns.
  2. Our customer service team will review the request and process it within 5 business days.
  3. We will organize the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:


CHANGE!

C/o LOGOTECH CLOTHING PVT. LTD

P 80, Phase II, GATE 4,

Sector J, 

East Kolkata Twp,

Kolkata, 

West Bengal 700107

9051610268


Once the pickup is organized you are requested to please ask the logistics partner for the courier slip at time of handing over the package.

  1. In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at customercare@change-india.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.
  2. Once we receive the products a closure will be provided to your request as per your preference i.e. credits or refund.