We provide free shipping within India for all Prepaid & Cash on Delivery (COD) orders above INR 5000.00. For orders up to INR 2500.00, we have a nominal charge of INR 99.00 towards shipping & handling charges.

Please note there are no additional charges for Cash on delivery payment orders.

• Cash on Delivery is available in selected pin codes within India.
• The maximum orders value for Cash on Delivery order is capped at INR 15000.00.

We have partnered with leading Indian & International shipping providers to handle your order for best possible safe & fast delivery.

SHIPPING CONFIRMATION EMAILS

We will send you a shipping confirmation email when all or part of your order is shipped that will include the tracking number. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to Order Status.

SHIPPING IN MULTIPLE PACKAGES

If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which are shipped from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.

TRACKING YOUR ORDER

There are easy ways to track your order:

• Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view, and you will have an option to track the order.
• You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the tracking number.

TERMS OF DELIVERY

We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Care & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team performs multiple rounds of quality check and ensure that we deliver you your ordered styles in perfectly packed QC checked condition in the least possible time.

We strive to dispatch your order in the earliest possible time however certain styles take longer to produce hence in few cases the dispatch timelines can extended up to 2 weeks. We will update you regarding the dispatch & delivery status of your order via Email & SMS.

Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-50 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Care team will be working very closely with the logistics provider to your orders delivered at the earliest.

Alternatively, you can track the order status from your My Account section of the website OR get in touch with our Customer Care team on email customercare@change-india.com for any order & dispatch related queries.

Our delivery partners will attempt to deliver the package a maximum up to 3 times before they return it to us. Please provide the complete & accurate shipping address including Pin code/Zip code and a valid mobile number. This will help us in delivering your order faster.

We partner with third party logistic service providers in order to effectuate product delivery to Users ("Logistic Partners"). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased product(s) being handed over to the Logistic Partner by us. The user will also be provided with an approximate day of delivery of the purchased product on the order confirmation page. We may also effectuate product delivery to users on our own without engaging Logistic Partners.

While we aim to provide our services through the platforms and ensure the delivery of our products all across India, currently, we have a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of products on the platforms, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the user wishes that the purchased products be delivered is not within our recognised delivery network, we will not be able to process the order further.

We, as an internal process, undertake multiple diligences to ensure that our delivery executives and the individuals employed by our Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for us to ensure that our own delivery executives or employees of our Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or by the employees of the Logistic Partners is beyond our control and any issue arising between a user and our delivery executive or an employee of the Logistic Provider will have to be resolved by the user, independently.

Upon the successful placing of an order on the platforms and after we have successfully handed over the purchased product(s) to our Logistic Partner, the user will receive a unique tracking identity number, which will enable the user in tracking the status of delivery of the purchased products. The user may use the tracking identity number on the platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased product and the estimated time of its delivery. We shall make reasonable attempts in ensuring that the tracking status of the purchased products is updated in a timely manner. However, we do not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond our control.

We reserve the right to charge shipping charges on products of a value of lower than a specified amount and/or on products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the user on cancellations or returns that are made after the shipping of the purchased products, except in case of a product having a defect at the time of delivery (for reasons attributable to, and accepted by us after due verification at our sole discretion). Title and risk of loss for all purchased products shall pass onto the user upon the delivery of the purchased products to the User.

Return of purchased products shall be carried out by our reverse-logistics partners or our own delivery executives. Further details on how users may process returning of purchased products have been set out under the Return Policy which may be accessed here.